Streetwise Landlording and Property Management by Mark B. Weiss & Dan Baldwin
Author:Mark B. Weiss & Dan Baldwin
Language: eng
Format: epub
Tags: ebook, book
Publisher: Adams Media, an imprint of Simon & Schuster, Inc.
Published: 2003-07-15T00:00:00+00:00
Watchdog Tenants
The term “watchdog tenant” may sound problematic, but these tenants really aren’t. Watchdog tenants always call to alert the property manager to fix a problem. They are the “squeaky wheels” that demand immediate attention. If you think about it properly, the people are anything but problematic.
The watchdog tenant wants to live in a good, clean, and safe environment. Isn’t that what you want for your property and your tenants too? If there’s a real problem, you want to know about it right away so you can fix it and perhaps prevent an even greater problem down the line. Wouldn’t you rather know about that tiny leak before it bursts the pipe and has your tenants impersonating Noah and his family trying to survive the flood?
Certainly, these folks can be a bit trying, and often you’d rather be on the phone with someone else—anyone else. Try to overlook your aggravation and keep this in mind: Watchdog tenants are valuable people, and you want to have them around. They can tell you what’s really happening in and around your property and can prove to be some of the most reliable tenants you’ll ever have.
Complainer Tenants
Unlike the watchdog, whose calls are warnings, the complainer calls for one reason only: to complain. That’s his or her purpose in life. Complaining is like their hobby or, worse, the centerpiece of living. It’s important to realize that regardless of what you do, how well you do it, or how fast you get it done, it’s never going to be good enough for the complainer. The act of complaining, and not the problem itself, is the real focus of attention.
Handle complainers by setting up rules very early on. If you don’t, they’ll feel free to call you up any hour of the day or night with mostly imagined problems. Every ping, bump, squeak, or normal house-settling noise becomes an excuse to pick up the phone. Again, set the rules early or be prepared to lose a lot of sleep.
Handle complainers by setting up rules early on.
Helpless Tenants
A helpless tenant appears to be, well, helpless. These folks will tell you with a straight face that they don’t know how to change a light bulb, plunge a toilet, or reset a circuit breaker. They are often the personality type in need of a surrogate mother or father and you, Mr. Schneider, have been selected. Why? Because you’re there.
Address these issues in your lease papers. Let your tenants know up front the extent of their own responsibilities in your building. If you encounter someone who really doesn’t know how to change a light bulb or who doesn’t understand the need to spread salt on an icy sidewalk, invest a few moments to instruct them in the basics. In your list of tenant responsibilities, include such things as costs for excessive service calls, lock changes, or lost keys. Essentially, you have to create a fee schedule for tenants who create cruel and unusual requests.
Slow-Paying Tenants
Slow-paying tenants really do cause problems.
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